Mbi9 respects the privacy of every member. This document transparently explains how we collect, use, store, and protect your personal information throughout your use of our platform.
Six core principles that underpin how mbi9 manages your personal data.
All data transmitted between your device and mbi9 servers is protected with 256-bit SSL encryption. Sensitive information such as payment details and passwords is never stored in plain text.
Mbi9 does not sell, rent, or use your personal data for third-party advertising purposes without your explicit consent. Your data belongs entirely to you.
You have the right to access, amend, request a copy of, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Your data is stored in data centres that comply with international security standards, with access restricted to authorised personnel only. Security audits are conducted on a regular basis.
You can choose the types of communications you wish to receive from mbi9 — including promotional notifications, system updates, and marketing emails. Unsubscribe options are available at any time.
Mbi9 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related data protection legislation. We stay current with regulatory changes to ensure full compliance.
Important Note: By using the mbi9 platform, you agree to the terms of this Privacy Policy. Please read this document carefully. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy ("Policy") describes how mbi9 ("we", "our platform") collects, uses, stores, and protects your personal information when you use the website https://mbi9.app, the mbi9 mobile app, and all related services.
We take our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. Every piece of information you provide is handled with full integrity and transparency. Our goal is simple — you should know exactly what happens to your data.
This Policy applies to all users of the mbi9 platform regardless of how you access it — whether via a standard web browser, Android app, iOS app, or any other access channel we provide.
Mbi9 collects various categories of information to ensure a smooth, secure, and personalised user experience. The following are the types of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number | Account communications, customer support |
| Financial Data | Bank account information, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Security, fraud detection |
| Usage Data | Game records, betting history, session duration | Service improvement, responsible gaming |
| Cookie Data | Session cookies, language preferences, login status | Platform functionality, personalised experience |
We may also receive information about you from legitimate third-party sources such as identity verification providers, payment partners, and fraud prevention agencies — solely to verify the accuracy of the information you provide us.
Every piece of data we collect has a clear and lawful purpose. mbi9 uses your information for the following purposes:
Legal Basis: All data processing by mbi9 is based on one of the following lawful grounds — your consent, performance of a contract, legal obligation, or legitimate interests that do not override your fundamental rights.
Mbi9 does not sell your personal data. We only share your information in the following limited circumstances:
All third parties who receive your data from mbi9 are required to comply with data protection standards equal to or higher than those we uphold. They are not permitted to use your data for any purpose other than what is specified in their service agreement with us.
International Transfers: If your data needs to be transferred outside Malaysia for processing purposes, we ensure that appropriate safeguards are in place in accordance with PDPA requirements and relevant data protection agreements.
Mbi9 uses cookies and similar tracking technologies to enhance the functionality and security of the platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the mbi9 platform. The mbi9 mobile app also uses similar technologies for the same purposes.
Mbi9 invests seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:
Incident Reporting: In the event of a data breach affecting your rights and freedoms, mbi9 will notify you and the relevant authorities within the timeframe required by applicable law.
As a user of the mbi9 platform and a data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to our legal obligations.
Request that we restrict the processing of your data under certain permitted circumstances.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format that can be transferred to another platform.
To exercise any of the above rights, please contact the mbi9 support team via live chat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.
Mbi9 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law. Our general data retention period guidelines are as follows:
Upon expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymised in accordance with industry best practices.
The mbi9 platform integrates third-party services such as game providers, payment gateways, and analytics tools. While we carefully select our partners and bind them to strict data protection agreements, this Privacy Policy applies only to data processing carried out directly by mbi9.
Third-party game providers integrated within the mbi9 platform may collect certain technical data for the operation of their games. Use of those services is also subject to their respective privacy policies. We encourage you to read the relevant provider's privacy policy if you wish to learn more.
Note: mbi9 is not responsible for the privacy practices of any third parties operating independently of our platform. Any privacy-related enquiries concerning third parties should be directed to them.
Mbi9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other relevant factors. When significant changes are made, we will:
Your continued use of the mbi9 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account.
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by mbi9, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 14 working days. For more complex requests such as data transfers or account deletions, processing may take slightly longer, but we will keep you informed of your request's progress.
Complaints to Authorities: If you believe that mbi9 has not handled your data in accordance with applicable law and the matter cannot be resolved directly with us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
We take your privacy seriously at every step. Join over 500,000 members who have trusted mbi9 as their online gaming platform of choice.