Mbi9 believes online entertainment should be enjoyable, not overwhelming. We provide tools, guidance, and support to ensure every member can enjoy a healthy and controlled gaming experience.
Responsible gaming means enjoying betting or casino games as a form of entertainment — not as a way to make money or escape life's pressures. This means playing within your means, setting realistic limits, and knowing when to stop.
At mbi9, we understand that most members play purely for entertainment. However, we also recognise that some users may struggle with self-control from time to time. That is why we invest in systems and tools that help you identify early warning signs and take action before things escalate.
Remember: online gaming should make you happy and excited, not anxious or stressed. If you start feeling uncomfortable with your gaming habits, that is a sign to use the control tools we provide or to chat with our support team.
Important Notice: The mbi9 platform is for entertainment purposes only. Wins are not guaranteed and you should not rely on online gaming as a steady source of income.
Mbi9 provides a range of control tools that you can activate at any time directly from your account settings.
Set a maximum deposit amount allowed per day or week. Once the limit is reached, the mbi9 system will automatically block any additional deposits until the limit period resets.
Control how many hours you want to play each day. The mbi9 platform will send reminders as you approach your set time limit, and automatically log you out once the limit is reached.
Activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be blocked from all wagering activity — ideal if you feel you need a short break.
If you need a longer break, choose self-exclusion for 30 days, 90 days, 180 days, or permanently. Your account will be fully frozen and you will not receive any promotional communications.
Set a maximum loss limit you are comfortable with per day, week, or month. Once the limit is reached, the system will block your gaming session to prevent further losses.
You can choose to stop receiving all promotional communications including bonuses, exclusive offers, and marketing emails — without having to close your account or stop using the platform.
All mbi9 responsible gaming control tools are accessible directly from your account without needing to contact support first. Follow these simple steps:
Use your credentials to access your account via the mbi9 website or mobile app.
Click the profile icon in the top-right corner, then select "Settings" or "Account Controls" from the dropdown menu.
This dedicated section contains all available control tools — deposit limits, time limits, cool-off periods, and self-exclusion.
Choose the type of control, enter the value or duration you want, then confirm. Changes take effect immediately.
Our 24/7 support team is ready to help you set controls or process self-exclusion requests promptly.
The mbi9 support team is here for you at any time. If you feel overwhelmed or are unsure how to use the control tools, we are here to guide you step by step.
Send responsible gaming enquiries to [email protected]. Our team will respond within 24 business hours with detailed guidance.
View your full betting, deposit, and withdrawal history under "Transaction History" in your account. This helps you assess your playing habits objectively.
The mbi9 KYC process is more than a compliance requirement — it also ensures that only eligible individuals (18 and above) can access the platform and protects you from account misuse.
If you are a parent or guardian, you may contact us for more information on how to block access to the mbi9 platform using our recommended parental control software.
Gambling problems often develop gradually and may go unnoticed in the early stages. Here are warning signs to watch for in yourself or someone you care about:
You frequently think about gaming even while doing other things and find it hard to focus on work or family.
You need increasingly larger wagers to feel the same level of excitement as before.
You have repeatedly tried to cut back or stop playing but failed, and feel restless when not playing.
You are chasing losses — wagering more money in hopes of recovering what you have already lost.
You are hiding your gaming habits from family or friends and lying about how much time or money you have spent.
You are using savings, borrowing, or selling assets to fund your wagering.
Your gaming activity has started to affect your personal relationships, work performance, or mental and physical health.
If you identify 3 or more of the signs above in yourself: Please contact the mbi9 support team immediately or activate self-exclusion from your account. Seeking help early is a brave and wise step.
Mbi9 has a zero-tolerance policy against participation by individuals under 18. We implement multiple layers of protection to ensure this platform remains an entertainment space for adults only.
Every new registration requires date of birth verification and a valid identity document. Accounts suspected of being owned by minors will be suspended immediately while an investigation is carried out.
The mbi9 system continuously monitors usage patterns that may indicate misuse by minors. Reports can be submitted to our team by any party.
Keep your login credentials secure. Use parental control software to block access to online gambling sites on devices shared with children.
Shared Responsibility: Protecting young people from gambling is a shared responsibility — among platforms, parents, and the community. mbi9 is committed to playing an active role in this effort.
Answers to frequently asked questions about gaming controls and support at mbi9.
Join mbi9 and enjoy a safe, fun, and responsible online gaming experience. Register today and set your own limits from day one.